We are so happy you
stopped by to visit The Sugar Confetti Shop! Below you will find answers to some Frequently
Asked Questions. If you are still left
with a question after reading these FAQ's, send us an email, and we promise
to get right back to you. We hope
you have fun browsing around the shop!
are you located?
We are located in the United States. The Sugar Confetti Shop ships from New
Jersey. We collect 7% sales tax on all orders shipped to addresses in New
methods of payment do you accept?
We accept payments through our online shop
using a credit card or PayPal. Items
paid by PayPal e-Checks will not be processed until payment has cleared.
Most out of stock items are in stock again
within two (2) weeks. We are constantly
reordering products as well as searching out fun new items to carry.
Need to cancel your order? To cancel an
order you have placed with The Sugar Confetti Shop, you must contact customer
support by email email@example.com. Every effort will be made to accommodate the
cancellation of your order as long as it has not yet shipped. When
contacting customer support to cancel an order, please be ready to provide your
name, the order number, and your contact information. Please note that if
the item has shipped, the order cannot be canceled.
your refund/return policy?
We want you to be happy with your sweet party
supplies. Please contact us immediately
if you have a problem with your order. We
offer refunds or exchange for unused and unopened products returned within 14
days of the date of receiving your order. Please be aware that many of our items are
non-returnable (balloons, straws, food-related items, etc.).
Return shipping is the
responsibility of the customer and any breakages or items lost during the
return shipping cannot be credited. Please
contact customer service at firstname.lastname@example.org if you need to
return an item due to error on the part of The Sugar Confetti Shop. We apologize, and will send out a replacement
at our expense after the incorrect shipment is returned.
All information you provide to The Sugar
Confetti Shop will remain confidential, and will never be shared with third
Please contact customer service at email@example.com for help in determining whether the item
appears to be defective. If it is, customer
service will provide instructions for returning the item. Shipping costs to us are paid by the customer;
all costs to ship back to the customer are paid by us.
offer wholesale pricing?
Sorry, we are a retailer only and do not offer
wholesale pricing on the products we sell.
add a gift note to my purchase?
We're happy to include a gift note. Just
let us know what you'd like it to say. We won't include invoices in your
my order and one of the items is incorrect or missing.
We're sorry, our mistake! Please
contact us and we'll ship out the correct items asap, along with a prepaid
label to return the incorrect item. Please let us know what you ordered
and what you received in its place. Missing or incorrect items must be
reported to us within 3 days of receipt of the package.
received an order confirmation - did you receive my order?
Each order is sent an order confirmation via
email, addressed to the account you used to pay for the purchase. If you don't receive a confirmation within an
hour of making your purchase, please check your spam or junk mail folder. If you do not receive a confirmation, your
transaction may not have been completed.
tracking on my order says it was delivered, but I never received it?
If your package was processed through a local
post office or courier, tracking details may say 'Delivered' once it arrives at
the carrier's facility, but it may take a day or two to arrive at your address.
If you've waited a couple of days and
you still don't have the package, please contact us at firstname.lastname@example.org. We promise to investigate the issue, and resolve it immediately.
see a copy of my invoice?
There are several ways to view your invoice. It will be emailed to you along with your
order confirmation, and after that, you can always access your account and
order history right from the website (you will need to create an account to use
this feature). You can also check your order status on the website.
Thank you for taking the time to read through our FAQ's.
If your question wasn't answered here, please feel free to contact us through
our contact form.