Sugar Confetti





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FAQ

We are so happy you stopped by to visit The Sugar Confetti Shop!  Below you will find answers to some Frequently Asked Questions. If you are still left with a question after reading these FAQ's, send us an email, and we promise to get right back to you.  We hope you have fun browsing around the shop!

Where are you located? 

We are located in the United States.  The Sugar Confetti Shop ships from New Jersey.  We collect 7% sales tax on all orders shipped to addresses in New Jersey.

What methods of payment do you accept?

We accept payments through our online shop using a credit card or PayPal.  Items paid by PayPal e-Checks will not be processed until payment has cleared.

Out of Stock Items

Most out of stock items are in stock again within two (2) weeks.   We are constantly reordering products as well as searching out fun new items to carry. 

Order Cancellation

Need to cancel your order?  To cancel an order you have placed with The Sugar Confetti Shop, you must contact customer support by email info@sugarconfetti.com.   Every effort will be made to accommodate the cancellation of your order as long as it has not yet shipped.  When contacting customer support to cancel an order, please be ready to provide your name, the order number, and your contact information.  Please note that if the item has shipped, the order cannot be canceled.

What is your refund/return policy?

We want you to be happy with your sweet party supplies.   Please contact us immediately if you have a problem with your order.  We offer refunds or exchange for unused and unopened products returned within 14 days of the date of receiving your order.  Please be aware that many of our items are non-returnable (balloons, straws, food-related items, etc.).

Return shipping is the responsibility of the customer and any breakages or items lost during the return shipping cannot be credited.  Please contact customer service at info@sugarconfetti.com if you need to return an item due to error on the part of The Sugar Confetti Shop.  We apologize, and will send out a replacement at our expense after the incorrect shipment is returned.

Is my information private?

All information you provide to The Sugar Confetti Shop will remain confidential, and will never be shared with third parties.

Defective Items

Please contact customer service at info@sugarconfetti.com for help in determining whether the item appears to be defective.  If it is, customer service will provide instructions for returning the item.  Shipping costs to us are paid by the customer; all costs to ship back to the customer are paid by us.

Do you offer wholesale pricing?

Sorry, we are a retailer only and do not offer wholesale pricing on the products we sell.

Can you add a gift note to my purchase? 

We're happy to include a gift note.  Just let us know what you'd like it to say.  We won't include invoices in your gift packages.

I received my order and one of the items is incorrect or missing.

We're sorry, our mistake!   Please contact us and we'll ship out the correct items asap, along with a prepaid label to return the incorrect item.  Please let us know what you ordered and what you received in its place.  Missing or incorrect items must be reported to us within 3 days of receipt of the package. 

I never received an order confirmation - did you receive my order? 

Each order is sent an order confirmation via email, addressed to the account you used to pay for the purchase.  If you don't receive a confirmation within an hour of making your purchase, please check your spam or junk mail folder.  If you do not receive a confirmation, your transaction may not have been completed.

The tracking on my order says it was delivered, but I never received it? 

If your package was processed through a local post office or courier, tracking details may say 'Delivered' once it arrives at the carrier's facility, but it may take a day or two to arrive at your address.  If you've waited a couple of days and you still don't have the package, please contact us at  info@sugarconfetti.com.  We promise to investigate the issue, and resolve it immediately.

Can I see a copy of my invoice?

Absolutely!  There are several ways to view your invoice.  It will be emailed to you along with your order confirmation, and after that, you can always access your account and order history right from the website (you will need to create an account to use this feature).  You can also check your order status on the website. 

Thank you for taking the time to read through our FAQ's.  If your question wasn't answered here, please feel free to contact us through our contact form.

 
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